Physicians & Surgeons Pediatric - East Waterboro, Maine

Contact Waterboro Village Pediatrics

43 Sokokis Trail
East Waterboro, Maine 04030

Phone: 207-247-6742
Fax: 207-247-6114

After Hours:

The doctors take emergency calls from their homes after hours. Please call the main number and you will be directed to the answering service. The service will then page the doctor who is on call and the doctor will return your call. If you have a block on your phone, you will need to take it off in order for the physician to call you back. Please save routine questions (mild illness, appointments, prescription refills) for the morning or when the office is open.

Appointments

To help provide timely service to our patients, we prefer to schedule all visits. Occasionally, despite our best efforts, we may run late due to an emergency at the hospital. We will keep you informed so that you have the option of rescheduling your appointment or, if available, seeing another provider. If you are later than 15 minutes for your appointment, we will try to work you back into the schedule or perhaps offer an appointment with another provider. Out of courtesy to our patients, we may be forced to ask you to reschedule your appointment.

Sick Child Visits

We make every effort to schedule appointments for ill children on the same day that you call us. Please call our office ahead of time to minimize the waiting time. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

If you would like to have more than one child seen, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient who may be waiting.

Walk-Ins

Patients who walk in with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.

Well Child Visits

To keep your child healthy it's important to bring them in for regular checkups. We recommend that you call weeks in advance so you may choose the date that fits your needs

Insurance

It is your responsibility to bring your child's insurance card to every visit. Please be aware that your insurance may only partially cover services provided and coverage varies among insurance companies, plans and insurance coverage. We know that health insurance coverages may be complex and difficult to understand. We encourage you to discuss questions with your insurance carrier in order to receive maximum benefits available under your plan. Since our relationship is with you and not your carrier, the financial responsibility for payment lies on you. Payment for balances remaining once insurance clears is due upon receipt of the first statement. Co-pays are due at time of visit and we collect them while checking you in for your appointment. We do understand that everyone goes through tough times, and we are always willing to help our patients through payment plans. Please notify one of our Patient Service Representatives who will direct you to the billing department.

Returned Checks

We have a $25 service fee for a check that gets returned. If we receive a second returned check, we will no longer accept a check from you.

Divorced and Separated Families

Because of the difficulty of billing a third party, the parent who brings the child to his/her appointment will be financially responsible for balances and co-pays. Our office will not contact the ex-spouse under any circumstances. In the event an ex-spouse fails to pay their share of the costs, the entire account balance must still be paid by this person.

It is the person's responsibility to seek reimbursement via the court system and NOT the responsibility of our office.

New Year Requirements

At the beginning of each new year, you will be expected to update necessary information. Please be aware you must present your child's current insurance card to scan into our system. You will also need to fill out a patient update form for each child as well as a medical permission form.

New Patient(s)

The staff at Waterboro Village Pediatrics would like to welcome you to our practice! We thank you for your confidence in selecting our practice and look forward to providing you with superior medical care to your child/children.

In order to provide you with the best health care possible, it is important that our office receive a file copy of your child's medical records, including immunization records. You will be required to fill out a medical release form for each child.

Hospital Affiliation:

Goodall Hospital
25 June Street
Sanford, Maine 04073
207-324-4310

Southern Maine Medical Center
1 Medical Center Drive
Biddeford, Maine 04005
207-283-7000